LAMP-HA PRODUCTIONS

Ticket & refund policy

This policy applies to tickets sold directly by Lamp-Ha Productions for a performance on a specified date. Please check the performance, date, venue and seats before confirming your booking.

If we cancel a performance

We will offer a refund of the amount you paid us for the affected tickets, including any booking charge we collected. We will contact ticket holders using the details provided at booking. If we offer an alternative date, you may choose a refund instead.

If a performance is postponed or significantly changed

We will tell you the new details as soon as reasonably possible. Your ticket will remain valid for the replacement performance. If you cannot attend the new date, or a significant change means the event is no longer what you booked, contact us before the replacement performance to request a refund of the amount you paid us for the affected tickets.

If your plans change

Tickets for a performance on a specific date do not normally carry a 14-day change-of-mind cancellation right. We do not automatically refund tickets because you can no longer attend. Contact us before the performance if you need a different seat or date; we will try to help where availability allows. Any price difference will be explained before a change is agreed. Your statutory rights are unaffected.

Ticket changes and QR codes

Each booking has an entry QR code. If we change your seat or reissue your ticket, the previous entry code is cancelled and we will provide a new one. A ticket can be checked in once. Do not share your entry code publicly.

How to request a refund

Contact Lamp-Ha with your booking reference, the performance date and the email used to book. Approved refunds will normally go back to the original payment method; allow your payment provider time to show the credit. A complimentary ticket or a manual reservation for which no payment was taken has no amount to refund. If you paid at the box office or by another offline method, contact us so we can arrange the appropriate return of that payment.

This policy covers bookings made directly with Lamp-Ha Productions. If you purchased from another seller, contact that seller about its booking charges and refund process. Nothing here limits your legal rights where a service is not provided as agreed.